"Amazonが消費者の商品レビューを入れるようになってから、Eコマースサイトで商品レビューのないサイトは考えられないようになってきているが、AlpacaDirect.comという設立から4年ほどのサイトでは、同社の売るゴルフ用のカーディガンが「汗をかく」「フィットしない」など悪いレビューを書かれているにも関わらず、消費者レビューシステムを入れてから売り上げが23%向上し、カーディガンも売り上げが伸びているという。消費者レビューがあることが最初に信頼につながる、と同社のCEOは語っている。"

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